Archived: Hertility Health

This service is rated as Good overall

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Hertility Health Limited on the 9 and 14 of November 2022 This inspection was conducted as part of our ongoing inspection programme of registered independent health providers.

Hertility Health Limited is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: diagnostic and screening procedures and treatment of disease, disorder or injury. Hertility Health Limited provides a fee-paying specialist service which focuses on the provision of services relating to reproductive healthcare through an at home hormone and fertility test. Additional clinical services available include consultations with gynaecologists, fertility nurses and fertility counsellors.

The registered manager of the service is a member of the provider’s the senior management team. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider had systems in place which kept clients safe. These systems included checks on staff working at the service, a programme of safety risk assessments on systems used by the service to deliver its product and that client information was stored appropriately.
• Clinicians at the service were aware of current evidence-based guidance and had the skills and knowledge to deliver effective care and treatment.
• The provider offered its service on a private, fee paying basis only and was accessible to female clients who chose to use it.
• The provider obtained consent to care and treatment in line with legislation and guidance.
• Staff felt valued and supported. Clinical and administrative staff worked closely together to provide quality services for clients.
• Provision of services considered client demand and included timely access appointments which included face-to-face, telephone and video consultations.
• Learning and improvement were key components of the service. Learning was used to improve and build on existing services.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services