We carried out a review of the data available to us about Stivic Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Stivic Care Services Ltd, you can give feedback on this service.
Stivic Care Services is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of the inspection one person was using the service, this person received personal care.
People’s experience of using this service and what we found
The provider had assessed and reviewed risks to the person’s safety to ensure they were protected from harm. Systems were in place to safeguard the person from the risk of abuse and staff knew how to recognise and report concerns.
Processes were in place to ensure medicines were managed safely and the person’s care plan contained information about how they would like to be supported to take their medicines. The provider had implemented safe infection prevention and control processes. Staff had access to appropriate personal protective equipment [PPE] and updated guidance in relation to managing the risk of COVID-19.
The person’s relatives told us staff were kind and caring. The person was supported by a small, consistent staff team who knew them well and knew how they liked to be supported. Staff had received an induction when starting in their role and had completed a range of relevant training to support their understanding of the person’s needs.
Staff provided personalised care. The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The person and their relatives were involved in planning and reviewing the care provided.
The provider had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet the person’s needs. Staff told us they felt supported by the registered manager and were able to give feedback on the service. Relatives spoke positively about the registered manager and the culture of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 December 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.