Dew Aesthetics

Updated 29 November 2021

Dew Aesthetics Ltd is the registered provider and is located at Deva Court, Lightfoot Street, Hoole, Chester, CH2 3HD.

The service registered with the Care Quality Commission in 2020 to provide the following regulated activities:

• Treatment of disease, disorder or injury
• Surgical procedures

Dew Aesthetics provides treatments for men and women over 18 years of age and specialises in skin rejuvenation and anti-ageing treatments including thread lifts. Only specific treatments are regulated by The Care Quality Commission (CQC) and includes PDO thread lift which is a treatment to lift and support facial skin using threads and cogs, treatment for weight loss and treatment for excessive sweating. The clinic is run by a lead nurse who is the registered manager and at present does not employ any clinical or administration staff.

The location website can be found at www.dewaesthetics.co.uk

The clinic opening times are variable by appointment

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

During our visit we:

• Spoke with the registered manager.
• Spoke with patients who consented to speak to us by telephone.
• Looked at information the clinic used to deliver care and treatment plans

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 29 November 2021

This service is rated as Good overall. This service has not previously been inspected.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dew Aesthetics as part of our inspection programme

Dew Aesthetics is an independent clinic in Hoole, Chester which provides a range of services and treatments to adults and specialises in weight loss, skin rejuvenation including PDO thread lifts and treatment for excessive sweating.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Dew Aesthetics provide a range of non-surgical interventions, for example IPL laser hair removal, skin peels and dermal fillers which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The nurse provider is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider gave us details of patients who agreed to speak to us by telephone about the service that they had received. All were positive about the care and treatment from the provider.

Our key findings were:

• People were provided with information and advice regarding the treatments and services provided
• There were systems and processes in place to safeguard patients from abuse and staff were able to access relevant training to keep patients safe
• There was an infection prevention and control policy and procedures were in place to reduce the risk and spread of infection
• Information about how to make a complaint was available
• The provider conducted safety risk assessments and there were safety policies which were reviewed.
• The provider was aware of and complied with the requirements of the Duty of Candour
• The provider discussed all treatment options available and for the weight loss service recorded the rationale for choosing an unlicensed medicine when a suitable licensed medicine is available.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care