We carried out a review of the data available to us about The Home Team on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Home Team, you can give feedback on this service.
The Home Team is a domiciliary care service providing care to people living in their own homes. At the time of the inspection, the service provided care and support to 18 people who were receiving a regulated activity of 'personal care.' CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Not everyone who used the service received personal care. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by regular and consistent staff who helped them stay safe. Safeguarding processes were in place and information for staff on how to report concerns was provided. Where people required support with medicines this was done safely. Staff ensured they took measures to reduce the risk of infection. Incidents and concerns were reported, and the management team took responsive action.
The provider had a strong focus on learning and development as a result people were supported by effective and competent staff. People’s needs were considered holistically. This included in relation to health care needs. Staff supported people to access health and social care services where required. Systems were in place to help ensure people were provided with food and drink that met their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind, caring staff who knew them. Staff were conscientious and supportive. They ensured people’s dignity and independence was protected. People and relatives felt their views on the support provided was listened to.
Care plans provided a good level of detail, which included people’s life histories, and helped staff to provide person-centred care. People’s communication needs were considered and met. Staff had enough time when supporting people, this helped build positive trusting relationships. The management team were responsive to any concerns raised and sought to resolve these quickly.
The service was run effectively. The provider had a clear set of values and vision which was shared by staff. The management team were keen to develop and grow the service and strove to provide good quality care. Systems were in place to help the provider and registered manager monitor the quality of care provided. The management team were approachable and supportive. People, relatives, and staff felt engaged and listened to.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 18 December 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.