Thornbury Villa

Thornbury Villa is a residential care home that provides personal care for older people. Thornbury Villa is registered to accommodate 14 people, at the time of the inspection 11 people lived at the service.

People’s experience of using this service and what we found

People told us they felt safe and were happy with the care and support they received. People were protected from avoidable harm and abuse. There were sufficient numbers of staff to meet people’s needs. Recruitment processes ensured new staff were suitable for their role. Staff enjoyed their job roles and felt supported by the management team and had the skills to meet people’s needs.

People received their medicines as prescribed. Risks to people were assessed and known. Staff knew people’s dietary and health needs and provided appropriate care and support. Staff followed safe infection prevention and control practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s dignity and privacy was respected. People told us staff were caring and supported them to maintain their independence. People had access to a range of activities and were supported to maintain contact with their family and friends.

The provider, manager and staff were clear about their roles and responsibilities. People’s views about the service were sought and listened to. Checks were completed to ensure standards of quality and safety were being maintained during a transition from a paper-based system to an electronic record and governance system.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was outstanding, published on 7 January 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

The home changed ownership on the 01 February 2020, and this was their first inspection.

We found the following examples of good practice:

People were being looked after by staff who understood the important of keeping people safe from Covid 19. The provider’s policies and training programme supported this.

There was a good stock of PPE which was worn and disposed of appropriately. People and staff were tested in line with government guidance. Staff who had been on leave were required to prove a negative test result before coming back into the building. All staff and people had been vaccinated.

All visitors, including family, professionals and contractors, had to evidence being Covid free before entering the building. Lateral flow tests (the test that takes 30 minutes to give a result) were completed, temperatures were taken and, they were asked for any signs and symptoms. PPE was provided to ensure they could complete their visit safely.

Thornbury Villa is a small premises and thought had been given to ensure people could socially distance and receive visits in line with current guidance. People chose who they wanted as their nominated visitors. Individual visiting risk assessment were completed with each person and, visiting arranged in people’s own rooms, the conservatory and/or garden.

The provider has employed an activity coordinator to ensure there was a member of staff available to be with people to keep them occupied.

There was enhanced cleaning to ensure that the home was clean and extra measures put in place after visiting took place.