We carried out a review of the data available to us about Encompass Shared Lives Sutton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Encompass Shared Lives Sutton, you can give feedback on this service.
Encompass Shared Lives Sutton is a shared lives scheme which provides people with long-term placements, short breaks and respite care, within shared lives carers’ (carers) own homes. The service provides support to people with learning disabilities and/or autistic people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were twenty-three people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support
People were supported to have maximum choice and control of their lives and carers supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Carers focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. The service made sure people could live in a safe and clean environment that met their needs. Carers supported people to take part in activities and pursue their interests in their local area. Carers enabled people to access specialist health and social care support in the community. People were supported to make decisions following best practice in decision-making. The service and carers communicated with people in ways that met their needs. Carers supported people with their medicines to achieve the best possible health outcome. Carers supported people to play an active role in maintaining their own health and wellbeing.
Right Care
The service and carers promoted equality and diversity in their support for people. They understood people’s cultural needs and provided culturally appropriate care. People received kind and compassionate care. The service and carers protected and respected people’s privacy and dignity. They understood and responded to their individual needs. The service and carers understood how to protect people from poor care and abuse. People could communicate with carers and understand information given to them because carers supported them consistently and understood their individual communication needs. People’s care and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People could take part in activities and pursue interests that were tailored to them. Carers gave people opportunities to try new activities that enhanced and enriched their lives.
Right Culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and carers. They received good quality care, support and treatment because trained carers could meet their needs and wishes. People were supported by carers who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. The service and carers knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. They placed people’s wishes, needs and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their care. The service evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The service enabled people and those important to them to work with staff to develop the service. The service and carers valued and acted upon people’s views. People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 December 2020 and this is the first inspection. The last rating for the service at their previous location was good, published on 4 August 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.