We carried out a review of the data available to us about Alcedo Care Liverpool on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Alcedo Care Liverpool, you can give feedback on this service.
Alcedo Care Liverpool is a domiciliary care agency providing care to people living in their own homes. At the time of our inspection the service was supporting 54 people with personal care. Some of the people supported had a learning disability or autism.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
Care is person-centred and promotes people’s dignity, privacy and human rights. People's equality and diverse needs were consistently promoted.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People were supported to maintain good health, were supported with their medicines and had accessed healthcare services when needed. Where assessed, staff prepared food and drink to meet people's dietary needs and requirements.
People told us they felt safe receiving care from Alcedo Care Liverpool. Comments included, “The staff are excellent” and “I cannot fault them.” There were comprehensive risk assessments in place which were tailored to reflect each person’s assessed need and how they chose to be supported. People confirmed they received their medications and calls on time. Staff knew how to report safeguarding concerns and staff were recruited safely .
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation.
Staff treated people with kindness, compassion and dignity. People confirmed they were involved in choices and decisions regarding their care and support, including what staff come to their home to support them. People’s diverse needs were catered for, including what they ate, and when they went to bed and got up.
Routines were discussed with people, and they had been involved in completing their care plans. People confirmed communication from staff was good, and staff supported people to make healthcare appointments where needed. Complaints were investigated and responded to, and staff were trained in end of life care. Care plans were person centred and reflected the needs of each person.
There were audits and quality checks in place, complete with action plans. The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 December 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.