We carried out a review of the data available to us about Deaf Solution Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Deaf Solution Ltd, you can give feedback on this service.
Deaf Solution Ltd is a domiciliary care service, providing personal care to deaf people living in Rotherham and Doncaster.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of inspection, five people were receiving the regulated activity of personal care.
People's experience of using this service and what we found
Systems were in place to protect people from abuse. These included safeguarding policies and training for staff. Personalised risk assessments helped keep people safe and supported their independence. People's medicines were managed safely. Infection prevention and control measures were in place. Staff participated in the regular COVID-19 testing programme.
The provider ensured there were enough suitably skilled staff to provide people with the care and support they needed and wanted. People received care from regular care staff who were punctual. The registered manager ensured changes in staffing were communicated to people. Appropriate recruitment processes helped ensure only suitable staff were employed to provide care and support to people using the service.
People's needs were assessed before they used the service so the provider knew whether they could meet those needs. Staff were trained how to support people effectively and were provided an induction before starting employment. People were supported to eat and drink and make choices with their food. Staff worked with other agencies to provide effective care.
People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible, and in their best interests. The policies and systems in the service supported this practice.
People received care and support which respected their dignity, privacy and promoted their independence. Staff understood equality and diversity and ensured people's preferences were respected. People were provided with information about how to make a complaint and their feedback was welcomed.
People's care records were re-assessed regularly and guided staff on how to assist people safely whilst encouraging their independence. People's communication needs were detailed in their care plans. Care plans also detailed people's preferences of support, for example, gender of staff.
The provider operated effective quality monitoring systems and sought feedback from people using the service. Checks were undertaken to ensure staff acted in a caring way and properly followed people's individual care and support plans.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 December 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.