We carried out a review of the data available to us about Expert Care Solutions – Worcester Park on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Expert Care Solutions – Worcester Park, you can give feedback on this service.
Expert Care Worcester is a domiciliary care agency providing personal care for older people or those with dementia. At the time of our inspection there were 6 people using the service.
People’s experience of using this service and what we found
People received safe care from a team of staff that understood how to respond to potential safeguarding concerns. Medicines were administered at times that people needed them. People and relatives reported that staff were on time to deliver care. Incidents and accidents were responded to appropriately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received suitable training, supervision and appraisal to support them in delivering effective care. Other healthcare professionals were consulted to ensure that people’s healthcare needs were met. Steps were in place to ensure people were supported to eat and drink, in line with their preferences.
People and relatives felt that staff were caring and treated them with dignity and respect. Staff knew people’s care needs well and we reviewed positive feedback about the nurturing and considerate nature in the ways staff cared for people. People were supported to be as independent as they were able to be.
Care records were personalised and detailed people’s history and the ways they wished to be cared for. People were consulted on their views about their end of life wishes. Complaints were responded to efficiently.
The registered manager was clear on their role and responsibilities and ran a service that people, staff and relatives were happy with. Quality assurance systems, and engagement with others reviewed the running of the service and supported improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 29 December 2020 and this is the first inspection.
Why we inspected
We inspected this service as their first inspection since their registration with the Care Quality Commission.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.