Archived: Peace Manor Residential Care Ltd - Waverley Road Unit - Plumstead

Updated 8 March 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 24 January 2018. The inspection was unannounced and carried out by one inspector. Prior to our inspection we reviewed the information we held about the provider. This included notifications received from the provider about deaths, accidents and safeguarding. A notification is information about important events that the provider is required to send us by law. The provider also completed a Provider Information Return (PIR) prior to the inspection which we reviewed. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted local authorities who commission the service to obtain their views. We used this information to help inform our inspection planning.

During our inspection we spent time observing the support being provided to people. We also spoke with two people using the service, one visiting relative and four members of staff including the registered manager. We looked at two people’s care plans and records, three staff records and records relating to the management of the service such as audits and policies and procedures. We also looked at areas of the building including communal areas and external grounds.

Updated 8 March 2018

At our last inspection of the service on 27 October 2015 the service was rated Good. At this inspection we found the service remained Good and they demonstrated they continued to meet the regulations and fundamental standards.

Peace Manor Residential Care Ltd - Waverley Road Unit Plumstead, provides care and support for up to four people with mental health needs. At the time of our inspection there were four people living at the home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Medicines were managed, administered and stored safely. People were protected from the risk of abuse, because staff were aware of the action to take if they had any concerns. Risks to people were assessed and recorded and staff managed identified risks safely. There were systems in place to ensure people were protected from the risk of infection. Accidents and incidents were recorded and acted on appropriately. There were safe staff recruitment practices in place and appropriate numbers of staff were available to meet people’s needs.

There were processes in place to ensure staff were inducted into the service appropriately. Staff received training, supervision and appraisals that enabled them to fulfil their roles effectively. Staff were aware of the importance of seeking consent from people in line with the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. This provides protection for people who do not have capacity to make decisions for themselves. People were supported to meet their nutritional needs and preferences and people had access to health and social care professionals when required.

People told us staff respected their privacy and independence. People were involved in day to day decisions about their care. People were supported to maintain relationships with people that mattered to them. People were supported to follow their interests and hobbies. People’s needs were reviewed and monitored on a regular basis. People were provided with information on how to make a complaint. The service worked with health and social care professionals to ensure people’s needs were met. There were systems in place to monitor the quality of the service provided. People’s views about the service were sought and considered through meetings and satisfaction surveys.