JAM Care

Updated 14 July 2022

Inspection team

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service two days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all of this information to plan our inspection.

During the inspection

Inspection activity started on 25 April 2022 and ended on 3 May 2022. We visited the location’s office location on 27 April 2022. We spoke with one person who used the service and two relatives. We spoke with 11 staff, this included the nominated individual, registered manager, operations manager, nurse, care coordinator, team leaders and health care assistants. We looked at three care plans and medicines administration records. We also looked at training records and the rostering system.

Updated 14 July 2022

About the service

JAM Care is a domiciliary care agency. The service provides personal care to Physical Disabilities and Sensory Impairments. At the time of our inspection there were six people using the service.

Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported safely by staff who understood how to report any concerns about abuse. There were enough staff available to support people and they were recruited and inducted into the role safely. Risks had been assessed and staff understood how to minimise these risks through following peoples care plans.

Staff received training to meet people’s needs and they worked in consistent teams to support people. People were able to choose things for themselves and direct their own care. People were involved in their assessments and reviews and staff had clear guidance on how to meet people’s health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support which encouraged independence and staff supported people promoting privacy and dignity and treated people with respect. Staff understood how to meet people’s individual needs and preferences and how to communicate with people effectively.

The provider had clear systems in place to manage complaints about the service and encouraged a learning culture. There were systems in place to seek feedback and this was used to shape the service. There was a clear process in place to develop partnerships and staff were supported in their roles.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 31 October 2020 and this is the first inspection.

Why we inspected

We were prompted to carry out this inspection due to concerns we received about staffing. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.