We carried out a review of the data available to us about Ultimate Complex Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ultimate Complex Care Ltd, you can give feedback on this service.
Ultimate Complex Care Ltd is a domiciliary care agency registered to provide the regulated activities of personal and nursing care. The service had been registered with the CQC since January 2021 however they had recently begun to deliver the regulated activity of personal care in the seven weeks prior to the inspection. The service provides support to older people. At the time of the inspection there were five people using the service
People's experience of using this service and what we found
People were provided with regular opportunities during initial assessment to express their needs, wishes and preferences regarding how they received care and support. As the service had not long been delivering the regulated activity regular meetings were yet to be arranged.
People’s needs were assessed and resulting support plans provided guidance to staff on how people were to be supported. Support in planning people’s care, treatment and support was personalised to reflect people’s preferences and personalities.
Staff demonstrated a detailed knowledge of people’s needs and had received training to support people to be safe and respond to their support needs.
The staff had received training regarding how to keep people safe and they were aware of the service safeguarding and whistle-blowing policy and procedures. Staffing was arranged in a flexible way to respond to people’s individual needs.
There were suitable arrangements in place for the safe storage, receipt and administration of people’s medicines.
The service maintained daily records of how peoples support needs were meet and this included information about medical appointments.
Staff respected people’s privacy and staff worked with people in a kind way that responded to their needs.
There was a complaints procedure for people, families and friends to use and compliments could also be recorded.
We saw that the service had taken time to understand people’s individual way of communicating in order that the service's staff could respond appropriately to people.
The provider had quality monitoring systems in place these were going to be used to bring about improvements to the service as the service developed.
Rating at last inspection
This service was registered with us on 6 January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk