Archived: Autonomy Care Limited - Salisbury

Autonomy Care Limited Salisbury is a domiciliary care service, providing personal care to people living in and around Salisbury.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of the site visit, six people were receiving the regulated activity of personal care.

People’s experience of using this service and what we found

People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. One person’s relative said, “I feel very confident with the staff. If [person] had a small accident, I know the staff are capable of helping if I am not there.” There were enough staff available to meet people's needs. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.

People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people’s privacy and dignity. One person’s relative said, “The service cares for us relatives too”. One member of staff said, “The care here is really good. Staff actually have time to build relationships with clients.”

Staff were knowledgeable about people's support needs as well as people's preferences for how they were cared for. People's feedback was sought. There was a complaints procedure in place and people knew how to complain if they needed to. No complaints had been received since the service started.

Systems were in place to monitor the quality of care provided and continuously improve the service. Staff spoke highly of the manager and said the service was a good place to work. One member of staff said, “The morale here is great. All the staff get on together, it’s lovely.” The service worked closely with other health and social care teams.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection – This service was registered with us on 11/01/2021 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.