We carried out a review of the data available to us about Woodstown House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Woodstown House, you can give feedback on this service.
Woodstown House is a care home providing personal and nursing care for up to 40 people, some of whom were living with physical disabilities or sensory impairments. Woodstown House also provides a rehabilitation service with in-house healthcare professionals, such as a physiotherapy team. The service is set across four floors in one purpose-built facility. At the time of our inspection there were 11 people using the service across one floor.
People’s experience of using this service and what we found
People told us staff were kind, caring and they felt safe in the service. There were sufficient staff to support people effectively with their care needs. Staff were aware of risks associated with people’s care and how to reduce these. People’s medicines were received, stored and administered safely.
We were assured the service were following safe infection prevention and control procedures to keep people safe.
Safety checks of the premises and equipment had been undertaken. There were evacuation plans in place in the event of a fire or other emergencies and people had personal emergency evacuation plans.
Care plans were person-centred and included information on people’s risks in relation to their care. This included details on the steps staff should take to best support the individual to be safe whilst respecting their preferences.
People and their relatives told us they had access to healthcare professionals when they needed this, and care records we reviewed confirmed that healthcare professionals had been involved in people’s care.
There was a range of activities available for people and this included group and one-to-one interactions. We received mixed feedback from relatives in relation to this and the provider confirmed that they were already aware and had addressed this; and they were in the process of recruiting activities staff. One relative told us, “I think they could possibly do a little more [in relation to activities].”
Staff had considered the risk of social isolation and records we reviewed confirmed that regular checks of people had been undertaken where this was appropriate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, their relatives and staff told us they felt there was a positive culture at the service and that the service was managed well. There were systems in place to monitor the quality of care provided. People and their relatives told us they knew how to complain and felt confident complaints would be listened to and addressed appropriately by the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 February 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.