We carried out a review of the data available to us about Simply Carers Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Simply Carers Ltd, you can give feedback on this service.
Simply Carers LTD is a domiciliary care agency that provides personal care to people in their own homes. At the time of our inspection there were 18 people using the service who had a variety of health needs, including dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives felt safe using the service. One relative told us, “Carers come in four times a day. I feel she is safe with the carers. I have met four of them and they are charming young ladies”. People’s risks were identified and assessed, and staff supported people to be as independent as possible. People received their medicines as prescribed.
People were supported by staff to access healthcare professionals and services. One person said, “Staff call four times a day. I feel very safe with the carers as I can’t walk without my Zimmer frame. I can’t get around on my own, but the physio came today … I hope I will be able to manage on my own and will no longer need care”. People were encouraged by staff to eat a healthy diet and received support to do so. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff. One person said, “They are trained well enough to meet my needs. I think they are good and would recommend them to others”. People were encouraged to be as independent as possible, and they were treated with dignity and respect.
Personalised care was provided and care plans reflected people’s choices and preferences which staff followed. Information was provided in an accessible format if required and to suit people’s communication needs. The provider had a complaints policy, a copy of which was given to everyone receiving a service.
The service was well led and the management team knew every person who received support. One person said, “There is nothing they need to improve about the care I am given”. The system for monitoring the service to drive continuous improvement included obtaining feedback from people and their relatives, reviews of their care, and spot checks to observe staff delivering care to people in their own homes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 20 January 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.