We carried out a review of the data available to us about Karen Burgin Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Karen Burgin Ltd, you can give feedback on this service.
Karen Burgin Ltd provide specialist support and rehabilitation services to adults and children who have sustained life changing injuries. The service provides bespoke packages of care in consultation with the person, their family, and involved professionals. Karen Burgin Ltd is registered with CQC as a domiciliary care agency providing nursing and personal care to people in their own homes. At the time of the inspection 20 people were using the service.
People's experience of using this service and what we found
People’s relatives made many positive comments about the service. A relative said, “I’m very happy, everything is catered for. They are a very professional, caring, and responsive company.”
The service was well-staffed with teams chosen in conjunction with people and their families. Relatives told us how well staff related to their family members and themselves. A relative said, “We feel very lucky. They [the staff team] are like family.”
The needs and safety of people using the service were central to the care and support provided. Staff knew people well and followed high-quality risk assessments to protect them from harm.
The provider’s multidisciplinary teams provided expert, holistic care and support to ensure people’s needs were fully met. Health and social care professionals worked alongside care staff providing expert guidance and resources.
People and their relatives were involved in every aspect of care planning and delivery. Care packages were designed to meet people’s individual needs and delivered flexibly, enabling people to have choice and continuity of care. A relative said, “They [staff] are very good at recognising how we as family wish to operate and tailor their approach accordingly."
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this.
The service was well-organised around a culture in which people were respected and valued as individuals. Good systems were in place to ensure the delivery of high-quality personalised care. The provider monitored service performance to maintain and continually improve service quality.
The provider proactively sought relatives’, people’s, and staff feedback. Staff were respected, supported and valued and were clear about their roles and responsibilities. Relatives and staff had a high level of confidence in the provider and their ability to run in service effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 13 January 2021 and this is the first inspection.
Why we inspected
This was the first inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and phone calls to engage with relatives, the registered manager and staff.