We carried out a review of the data available to us about The Cornhill Group Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Cornhill Group Services Ltd, you can give feedback on this service.
The Cornhill Group Services Ltd is a domiciliary care agency which provides personal care to people in their own homes. The service provides support to older people with a range of needs. At the time of our inspection the service was providing the regulated activity personal care to 14 people. CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People had individual support plans and risk assessment in place and staff knew them well. Safeguarding procedures were in place. Medicines were administered to people safely and as prescribed. Infection control procedures were followed. Staff were recruited safely; however minor improvements were needed to recruitment practices. We have made a recommendation about recruitment.
People's needs were assessed and reviewed in detail before receiving a service. People's health care needs were documented, however more guidance was needed for staff. We have made a recommendation about this.
Staff had the knowledge and experience to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us people were supported with respect and dignity, and they
had their independence promoted when required. The provider and staff worked in partnership with other health and social care agencies to deliver good outcomes for people and ensure their needs were met.
The registered manager had made a decision to continue to deliver care to people so they could monitor care provision and staff performance. This meant scheduling the inspection was not easy and quality assurance information whilst provided was not always sent in a timely way or easily accessible. This was resolved following the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 12 January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.