Fosse Healthcare - Nottingham

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 6 November to 19 November 2024. Fosse Healthcare Nottingham is a domiciliary care agency providing personal care and support to older people and younger adults with a physical disability, people living with dementia, people with substance misuse problems, autistic people, people with a learning disability, people with sensory impairment and people living with mental health conditions. At the time of the assessment, the service was supporting 81 people with their personal care needs. Fosse Healthcare - Nottingham last report was published 7 June 2024. This assessment was completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). As the service was not previously rated and not all quality statements were covered, this service remained unrated. During this assessment we assessed a total of 23 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's experience of this service

People told us they felt safe with staff, staff helped them maintain a safe home environment, and felt confident staff would contact family, the GP or another relevant medical professional if they needed assistance. People said any issues they had experienced had been minor and that they had been able to approach staff and managers who worked with them to resolve issues. Some people reported changes to staff who regularly came to them. However, people felt the staff who came were well trained and they always received their care. People told us that staff supported them to live healthier lives and were involved in planning and the review of care. Staff helped them to ensure they had enough to eat and drink as well as providing care and support with their wider health needs. People told us they were supported to maintain their independence and were given choice and control over their care and support. People said their care was person-centred, they felt staff treated them with care, respected their rights and asked for consent before providing care. People said that the provider and the care team responded effectively to their immediate needs and any change to their care needs.