We carried out a review of the data available to us about New Leaf Supported Living Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about New Leaf Supported Living Limited, you can give feedback on this service.
New Leaf Supported Living Ltd is a service that provides personal care to people with a learning disability and/or autism. They were supporting two people across two single occupancy households at the time of this inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received care which was focused around their needs and preferences by staff and managers who were dedicated to improve people’s lives and help them reach their potential.
The provider’s values and vision of delivering care was positive. Their aim to maximise people’s choices and control of their lives was embedded in staff practices. This was confirmed by people’s relatives who complimented the approach of managers and staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were aware of their responsibility of raising and reporting safeguarding concerns and knew how to whistle-blow. All incidents and concerns were investigated by the registered manager and shared with relevant professionals and people’s relatives. Any recommendations to prevent further incidents were shared with staff and appropriate adjustments were made to reduce the risk to people.
The provider had ensured that people had experienced a smooth transition into the service. People were supported to carry out activities of their choice and maintain contact with their families.
Suitable numbers of trained staff were employed to support people which meant that they were supported by a consistent staff team who knew them well. Staff told us they felt supported in their role and trained to meet people’s needs. Safe recruitment practices were used to ensure people were supported by staff who were of good character.
The provider maintained a good oversight of the service through observations of staff practices and quality monitoring. Further development of the provider's record keeping was needed across the service to demonstrate that the actions the managers had taken such as exploration of staff backgrounds during the recruitment processes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in January 2021 and this is the first inspection.
Why we inspected
This service had not been inspected since their registration; therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and the manage the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.