We carried out a review of the data available to us about Nyadowa Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nyadowa Care, you can give feedback on this service.
Earls Farmhouse is a domiciliary care agency providing personal care to people living in their own homes. The service provides care visits or live in care for people. The service was supporting seven people with personal care at the time of this inspection.
People’s experience of using this service and what we found
People and relatives were positive about the support they or their family member received at the service. One person said, ‘‘I am so happy with everything about the service. [Staff] go out of their way to make sure I am well looked after.’’
Staff were trained in safeguarding and knew how to keep people safe from abuse. Risk assessments were in place to guide staff how to support people safely in all aspects of their support needs. There were enough staff to support people safely and people’s care visits happened on time and lasted the correct duration. People were supported safely with their medicines. Staff were trained in infection prevention and control (IPC) and had access to adequate supplies of personal protective equipment (PPE).
People’s needs were assessed before they used the service to ensure staff could meet their preferences. Staff had training and supervision to help them be effective in their job roles. People were supported in line with their dietary needs if this was needed. Staff supported people to access health professional support if this was needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received kind and compassionate care from staff who had gotten to know them well as individuals. Staff encouraged people to make choices about their support and promoted their independence if this was people’s choice. Staff respected people’s privacy and dignity.
The registered manager focused on people’s preferences to help ensure they received personalised care. Staff communicated well with people and supported them to stay in contact with their family and friends. There was a complaints policy in place and people knew how to raise concerns. Plans were in place to support people at the end of their life.
The registered manager was aware of short falls at the service regarding some of the systems they used. They were also in the process of setting up systems to improve the governance of the service. There was a positive culture at the service and staff were dedicated and passionate about supporting people. People and their relatives were supported to feedback about the service. The staff team worked well with other professionals to support good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.