Kinross Residential Care Home

Kinross residential care home is a care home without nursing registered to provide care and support to up to 29 people. The service provides support to older people, some of whom live with a dementia. At the time of our inspection there were 25 people using the service. Accommodation was provided across two floors and included communal lounges, dining room and specialist bathrooms with both single and shared rooms. All rooms had en-suite toilet and sink.

People’s experience of using this service and what we found

People told us they felt safe. Staff had completed safeguarding training and understood their role in identifying and reporting concerns of abuse or poor practice. People had their risks assessed, monitored and reviewed. Staff understood their role in mitigating risk whilst respecting people’s rights and freedoms. People had their medicines managed safely. Infection and prevention control measures were robust, however visiting arrangements were not in line with the latest government guidance. The general manager agreed to review the current arrangements to ensure that people’s rights were being upheld.

Pre-admission assessments took place to ensure people’s care needs could be met safely. People were cared for by staff that had completed an induction, on-going training and had the support to carry out their role effectively. Changes to people’s health were responded to appropriately and close working partnerships with clinicians ensured people had positive health outcomes. People had access to community health care such as opticians and hearing specialists. People had their eating and drinking needs met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their families spoke positively about the staff team describing them as kind, friendly and caring. People had their dignity, privacy and independence respected. Staff knew people well and understood what was important to them. People had their communication needs understood and were involved in decisions about their day to day lives.

People had detailed person-centred care plans that reflected their care needs and choices. People had opportunities to enjoy their hobbies and interests and be involved in a range of social activities and events. A complaints process was in place and when used seen as an opportunity to improve practice. People had an opportunity to discuss end of life wishes and preferences. Staff had a good working relationship with community services that supported when end of life care was being provided.

The culture of the home was open and transparent. Quality assurance processes were robust and had been effective at driving improvements. People were clear about their roles and felt they had a voice. Links with professional bodies supported improvement and best practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 March 2021 and this is the first inspection. The last rating for the service under the previous provider was requires improvement published on 30 April 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.