Archived: Hampton House

Hampton House is an extra housing scheme comprising of 33 self-contained flats which can be rented by younger adults and older people. The service can support people with personal care which is provided by a team of care staff through pre-arranged calls. At the time of our inspection 21 people were receiving personal care. CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider is also registered as a domiciliary care agency. This part of the service was not inspected, or rated during this inspection, as they were only providing support at Hampton House.

People’s experience of using this service and what we found

People and relatives spoke positively about the service they received. Staff knew how to keep people safe and protect from harm. Risks associated with people’s care and their home environments were identified and assessed. Staff were recruited safely, and medicines were administered safely, by staff trained in medicine management.

People and their relatives had confidence in the ability of staff to provide effective care. Staff development was supported through an induction when they started work. Ongoing training was provided to the staff team to ensure their skills and knowledge remained up to date. People had access to healthcare professionals to ensure their ongoing healthcare needs were met.

People received person centred care and developed positive relationships with staff, who had a good understanding of their care and support needs. People’s right to dignity and privacy were respected and their independence was promoted.

People and relatives were involved in their care plans to ensure they reflected people’s preferences, religious and cultural beliefs and values. People knew how to make a complaint and feedback on the service was encouraged and used to drive forward improvements and learn lessons.

The registered manager had processes in place to monitor and review the quality of the service provided, for example, audits of care records. The provider had a contingency plan in place, to minimise any risks to the service running safely in the event of, for example adverse weather conditions. Staff felt supported by the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 January 2021 and this is the first inspection.

Why we inspected

This was a planned inspection to provide a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.