Thurrock Essex

Updated 24 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 20 July 2022 and ended on 27 July 2022. We visited the office on 22 July 2022.

What we did before the inspection

We reviewed information we received about the service since registering. We sought feedback from health professionals. The provider was not asked to complete a provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with three relatives. We spoke with two members of staff including the registered manager and a care worker.

We reviewed a range of records. This included three peoples support plans. We reviewed two staff records in relation to training and supervision and a variety of records relating to the management of the service.

Updated 24 August 2022

About the service

Ezze Healthcare Ltd provides personal care and support to people who require assistance in their own home. At the time of our inspection four people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We received positive feedback on the service. One person said, ‘‘They provide an excellent service.’’

Care and treatment was planned and delivered in a way that ensured peoples safety and welfare. People were cared for and supported by staff who had received appropriate training. There were systems to minimise the risk of infection. There were safe medicine procedures for staff to follow.

Staff had a good understanding of people’s preference of care, staff promoted people’s independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to eat and drink enough to ensure they maintained a balanced diet. People and their relatives were involved in the planning and review of their care. The registered manager had policies to respond to complaints. People could be supported with end of life care.

The provider had systems to monitor and provide good care and these were reviewed on a regular basis.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 25 January 2021 and this is the first inspection.

Why we inspected

This was a planned inspection because the service had not been inspected or rated.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.