We carried out a review of the data available to us about Right at Home Loughborough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Loughborough, you can give feedback on this service.
Right at Home Loughborough is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of our inspection there were 33 people using the service.
Not everyone who used the service received personal care. CQC only inspects services where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Every person who used the service said the service was safe and their care was delivered by kind, compassionate and dedicated care workers.
Staff were suitably trained and experienced to deliver safe care and people were confident in care workers abilities.
Where people received support with their prescribed medicines, staff had guidance and checks were completed to ensure support was completed safely. Infection prevention and control best practice guidance was followed.
People’s needs, and risks were assessed, monitored and managed well. People were prevented from being exposed to any unnecessary risk that may cause them harm. People received support to access health services when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had a complaints procedure and a quality assurance process that enabled people to share their experience about the service they received. People’s support plans were regularly reviewed, and their care package was discussed with them and changes were made when required. The provider had robust audits and checks that monitored quality and safety.
Staff were positive about working for the service and clearly understood the providers vision and values of supporting people to live independently and fulfilling lives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.