We carried out a review of the data available to us about Solihull Village on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Solihull Village, you can give feedback on this service.
Solihull Village is an extra care service. The service provides support to people living in specialist 'extra care' housing. At the time of our inspection the service was providing a regulated activity of personal care to 32 people.
Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe and well supported. Known risks had been assessed and were regularly reviewed. People were supported to take their medicines safely as prescribed and staff followed good infection prevention and control practice.
Staff received appropriate induction, training and support to carry out their roles. People were supported to access health and social care services to improve their health and well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with respect and upheld their privacy and dignity. People received their support from regular staff who they knew and described staff as kind and caring.
People provided their consent to, and were involved with, planning their care and support. People's preferences were recorded and staff supported people to maintain their independence.
People and relatives were regularly asked for feedback of the care provided and this was used to improve the service. The registered manager completed a range of audits and checks with provider oversight to ensure systems and processes remained effective and to identify any areas that could be improved.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.