We carried out a review of the data available to us about Ever Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ever Care, you can give feedback on this service.
Ever Care is a domiciliary care and supported living service providing personal care and support to 14 people at the time of inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. No people were supported with personal care from the supported living service at the time of inspection.
People’s experience of using this service and what we found
The service ensured people’s hydration and nutritional needs were met and exceptional attention and action was taken for these needs where a person was considered at risk of their health deteriorating due to a medical condition. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risks to people’s health and safety were assessed and the registered manager ensured risks were documented for staff to follow. Medicines were administered safely and improvements for “as required” medicine protocols were implemented. People were protected from the risk of infection and were supported by staff who had been recruited safely and had undergone necessary checks before they started to provide care. People felt safe with the care they received.
People felt they were cared for by staff who knew them well and were treated with dignity and respect. People’s preferences were respected and people and their relatives were involved in the assessment process to ensure their views were captured.
People’s communication needs were assessed and they were supported with access to different communication methods where required. People and relatives knew how to raise concerns and said the service was responsive to their needs.
The service was well-led and the registered manager ensured there was effective managerial oversight of safety and risks. People were engaged by the service to provide feedback about their care and prompt action was taken when required. There service worked effectively with external health and social care professionals to ensure people’s needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The service was registered with us on 22 April 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.