We carried out a review of the data available to us about Lakeview Lodge Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lakeview Lodge Care Home, you can give feedback on this service.
Lakeview Lodge Care Home is a residential care home providing accommodation for people who require personal care for up to 66 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 62 people using the service.
Lakeview Lodge Care Home was purpose built. Communal areas assisted toilets and bathing facilities, and bedrooms with en-suite facilities were sited over three floors. There is an accessible garden.
People’s experience of using this service and what we found
People’s safety was underpinned by the provider’s policies and processes. Potential risks to people were assessed and measures put in place to reduce these. Lessons were learnt and improvements made through the analysis and reporting of accidents and incidents. People were supported by sufficient staff who had undergone a robust recruitment process and had undertaken training in topics to promote safety. Medicine systems were managed safely and people’s independence was encouraged, with some people administering their own medication. People lived in an environment which was well maintained and clean, with safe infection and prevention measures.
People’s health and wellbeing needs were assessed and their health and welfare monitored by staff. Staff liaised effectively with health care professionals to achieve good outcomes for people. People were encouraged to maintain their independence with some people organising their own health care appointments. Staff had the knowledge and experience to meet people’s needs. People’s dietary needs were met assisted by staff’s commitment to create a positive dining experience for people and by ensuring there was access to food and drink at all times.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and family members were complimentary about the quality of care provided. They spoke of the kind, caring and compassionate approach of staff, and the support provided by staff to maintain independence and make decisions on their day to day lives and care.
People’s needs were recorded in personalised care plans considering all aspects of their care. Opportunities were available for people to engage in a range of activities supported by the facilities offered, which included a hairdressing and beauty salon, spa, café area and cinema room. People took part in activities and events organised externally of the service, which included day trips.
People consistently spoke well of the quality of care they received and of the commitment of staff in providing high quality care. People's views and that of family members were central to the continuous development of the service and were regularly sought, supported by effective communication. Well embedded and effective governance enabled the provider to continually develop the service through proactive monitoring.
The provider recognised the commitment and importance of staff in achieving good quality outcomes for people. The provider acknowledged the commitment and hard work of staff through nominations for external and internal awards to recognise their individual achievements. The provider was committed to the development of staff and provided opportunities for staff to gain further qualifications to support career progression.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was a planned inspection based on the provider's registration date. The provider was registered under its new legal entity on 02 August 2021.
The last rating for the service under the previous provider was Good, published on 27 July 2021.
Why we inspected
This was the first inspection of this service since its registration under its new legal entity.
We looked at infection prevention and control measures under the Safe key question.
We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We found the following examples of good practice.
The registered manager had taken steps to ensure staffing was sufficient to fully meet people’s needs. Staff had worked flexibly and had gone above and beyond during the pandemic, to ensure people received safe care and support.
Safe arrangements were in place for visitors to the service. This included the completion of risk questionnaires, hand washing and sanitisation and wearing personal protective equipment (PPE).
Staff and essential care givers engaged with a programme of regular testing according to government guidance and we saw this taking place on the day of our visit. Staff and visiting professionals were asked to provide evidence of their vaccination status against COVID-19 prior to entering the home.
PPE was accessible on all floors throughout the home and staff and visitors used it in accordance with the current Government guidance. Posters about the correct use of PPE and handwashing guidance were displayed throughout the home.
Isolation, cohorting and zoning was used to manage the spread of infection. This meant people self-isolated in their rooms when necessary.
A regular programme of testing for COVID-19 was in place for people living in the home and staff. This meant swift action could be taken if anyone received a positive test result.
Policies, procedures and risk assessments related to COVID-19 were up to date which supported staff to keep people safe. All staff had completed training in relation to infection controls.