Netri Cosmetic Surgery Limited

This service is rated as Good overall. (This service has not been inspected before).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced inspection at Netri Cosmetic Surgery Limited on 7 September 2021 as part of our inspection programme and to provide a rating for the service.

Netri Cosmetic Surgery Limited, also known as Netri Cosmetic Surgery, is an aesthetics clinic that provides surgical cosmetic procedures for men and women such as breast augmentation, abdominoplasty, breast uplift, breast reduction and non-surgical treatments.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Netri Cosmetic Surgery Limited provides a range of non-surgical cosmetic interventions, for example dermal fillers and anti-wrinkle injections which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

Mr Netri is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The clinic was used for pre-treatment consultations with patients and post-treatment follow up reviews and wound management appointments. All treatments and consultations were carried out by the provider. Surgical procedures were undertaken at one of three private hospitals and not on the premises that we inspected.
• The clinic was clean and hygienic. Infection prevention and control was well managed with appropriate cleaning processes in place.
• There were good systems in place to manage risks so that safety incidents were less likely to happen.
• There was an open and transparent approach to safety and an effective system in place to report and record incidents.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• The provider was aware of and complied with the requirements of the Duty of Candour.
• There was a strong focus on continuous learning and improvement throughout the service.

The areas where the provider should make improvements are:

• The provider should consider formalised clinical meetings.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care