Background to this inspection
Updated
25 May 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
Three inspectors carried out this inspection at the home and an Expert by Experience made telephone calls to relatives off site. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Eastcote Park Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Eastcote Park is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced. Inspection activity started on 11 May 2021 and ended on 16 May 2022. We visited the location’s service on 11 May 2022.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with eight people who used the service and six relatives about their experience of the care provided. We spoke with 11 members of staff including the registered manager, senior staff, care workers, maintenance and housekeeping staff, a chef and the dining services manager.
We reviewed a range of records. This included three people's care records in detail, a specific part of another one. and multiple medication records. We looked at three staff files in relation to recruitment and staff support. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
25 May 2022
About the service
Eastcote Park Care Home is a purpose-built residential care home providing personal care for up to up to 50 people. The service provides support to older adults and those living with dementia. At the time of our inspection there were 32 people using the service. The home is part of a retirement village which also has self-contained apartments onsite.
People’s experience of using this service and what we found
People spoke highly of the care and support they received from the registered manager and staff. They felt included in the way the home operated and benefitted from the individualised care they received.
The registered manager ensured the home was safe for people. Risk relating to people was assessed and well managed. Medicines were administered safely and there were enough staff who knew people extremely well to provide support. Staff wore personal protective equipment in line with national guidance.
Staff were suitably trained and supported so they could perform well in their roles. People’s records were inclusive and kept up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were developed in partnership with people and their relatives to ensure they were in line with people’s preferences, religious and cultural beliefs and values. The home provided a full range of activities chosen by people who used the service to support integration into the home’s ‘community’ and people benefitted from the additional friendships this gave them.
The home was well managed. Governance structures were in place to support the care provided and ensure ongoing quality improvement in the way the home operated. The provider had a strong emphasis on staff sharing its visions and values and this was evident in the open and inclusive culture within the home. Staff loved working in the home and were enthusiastic about the care they provided and felt supported by the registered manager and senior staff.
During this inspection we carried out a separate thematic probe, which asked questions of the provider, people and their relatives, about the quality of oral health care support and access to dentists, for people living in the care home. This was to follow up on the findings and recommendations from our national report on oral healthcare in care homes that was published in 2019 called ‘Smiling Matters’. We will publish a follow up report to the 2019 'Smiling Matters' report, with up to date findings and recommendations about oral health, in due course.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 05 February 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.