Moors Manor Care Home

Updated 14 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by two inspectors and one Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Moors Manor Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Moors Manor Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people who used the service and 12 relatives about their experience of the care provided. We spoke with 13 members of staff including the registered manager, deputy manager, care workers, maintenance, home services advisor and catering staff. We also spoke with 3 healthcare professionals who have experience of the service.

Updated 14 June 2022

About the service

Moors Manor Care Home is a residential care home registered to provide accommodation and personal care to up to 66 people. This is a purpose built home across three floors with access via stairs and lifts. At the time of inspection the top floor was not in use and 20 people lived across two floors of the home.

People’s experience of using this service and what we found

People told us they were happy living at Moors Manor Care Home and found the staff kind and caring. One relative told us, “It is a wonderful place, [person] is so well cared for, staff are patient and kind.”

Medicines were managed safely. However, we have made a recommendation to help ensure the process is as robust as it can be.

Staff had received training on how to safeguard people from abuse, infection prevention and control and fire safety to keep people safe. Staff had access to personal protective equipment (PPE) and wore this appropriately.

Risk assessments had been completed before people were admitted into the service. The risk assessments were updated regularly and formed the basis of person-centred care plans.

Throughout the inspection we saw kind, relaxed, compassionate and caring interactions between people and staff. We observed that staff were respectful of people and took time to offer support and reassurance when needed.

Staff received training, support and supervision. Staff told us they felt well supported to carry out their roles and told us everyone worked very well together as a team for the benefit of the people living at Moors Manor Care Home.

People had access to nutritious, home cooked food that they enjoyed and were given choice in their menu selections.

People were supported to maintain their independence and have maximum choice and control in their lives. Where people lacked mental capacity to make decisions, these were made in line with the Mental Capacity Act and staff supported people in the least restrictive way; the policies and systems in the service supported this practice.

Care plans were person centred and detailed how people wished and needed to be cared for. People and relatives felt included in the planning of care. One person told us, “They know me and my likes and dislikes very well, I am so happy here.”

There were governance arrangement in place and systems to monitor the quality and safety of the service provided. Where shortfalls had been found during the inspection, the registered manager took immediate action to address this.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 5 February 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.