Angel House

Angel House is a domiciliary care service run by Epiphany Care Services Ltd. It provides personal care to people living in their own homes in the community. The service supports people with a range of needs such as disability, illness and dementia. At the time of this inspection there was one person using the service.

People’s experience of using this service and what we found

Relatives said the service provided good support with personal care and was “very professional.”

The registered manager carried out comprehensive assessments of people’s needs and had a holistic approach including providing advice and support for the person’s family.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had carried out audits, supervised staff and contacted people using the service regularly to seek their feedback. The service needed to make improvements in recruitment and training staff which they started immediately following the inspection.

Why we inspected

This service was registered with us on 30 April 2021 and this is the first inspection.

Rating at last inspection

The service is not yet operating as the provider intends and cannot currently demonstrate evidence to allow us to make full judgements about the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.