E-Zec Medical Transport Services Ltd - Worcestershire

Updated 10 October 2022

E-Zec Medical Transport Services Ltd-Worcestershire is operated by E-Zec Medical Transport Services Ltd. The service provides non-urgent, planned transport for adults and children with a medical need who need to be transported to and from NHS services, who are registered with a GP. Patients need to meet the eligibility criteria agreed with the Integrated Care Boards.

E-Zec Medical Transport Services Ltd Worcestershire fleet consists of 38 vehicles, including cars, vehicles for transporting people in stretchers, and vehicles with wheelchair access. The service has a main base in Worcester and satellite bases in Kidderminster and Redditch. We did not visit these other bases.

The location was registered with the CQC in April 2021 and the current Registered Manager has been in place since October 2021. At the time of inspection, the service had two registered managers. This was raised at the time and one has since de-registered. Registered Managers have a legal responsibility for meeting the requirements in the Health and Social Care Act and associated regulations about how the service is run.

The service is registered to provide the following regulated activities:

• Transport services, triage and medical advice provided remotely.

We inspected this service using our comprehensive inspection methodology. We carried out the unannounced inspection on 31 August 2022.

Updated 10 October 2022

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. The service mostly met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff mostly understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 10 October 2022

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. The service mostly met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff mostly understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.