- Homecare service
Fawaz Homecare
Report from 9 July 2024 assessment
Contents
Ratings
Our view of the service
Fawaz Homecare Services is a domiciliary care agency providing personal care and support to people in their own homes. The agency is registered to provide care to children and adults including people with a learning disability, people with physical disabilities, people with mental health needs and older adults. At the time of the assessment, only 2 adults were using the service, and no one being supported had a learning disability. The assessment started on 11 July 2024 and ended on 15 July 2024. We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safe care, person centred care and good governance. The last rating for this service was requires improvement (published 3 August 2022). At this assessment we found improvements had been made and the provider was no longer in breach of any regulations. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the inspection, the service did not support people with learning disabilities but they were able to demonstrate how they were meeting all the underpinning principles of right support, right care, right culture.
People's experience of this service
As part of the assessment, we contacted people who used the service, their relatives, and staff. We received feedback from the relatives of 1 relative and 1 staff member. We contacted the local authority commissioners and the safeguarding team to gather feedback. The service was not known to either team. We also looked at feedback the provider had received from stakeholders through their own monitoring. The assessment was conducted by 1 inspector. Relatives were happy with the care and support they received. They had good relationships with staff. People's needs were met. The agency worked well with other professionals to help make sure people's care was personalised and safe.