Caremark (Hillingdon)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People received effective care. People's needs had been assessed and planned for. People's capacity to consent had been assessed and they were supported to make choices and consent to their care. We did not assess all the quality statements within this key question. We did not identify concerns relating to the areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People using the service and their relatives told us they were involved in planning their own care. They had met with staff from the agency to discuss their needs. They explained their views and personal preferences were included in care plans.

The provider carried out detailed assessments of people's needs and preferences. These included information about their social history, religion, culture and what made a good or bad day for them. Assessments were regularly reviewed and updated. Each person had a care plan which reflected these assessments and explained how staff should meet their needs. The provider had a range of fact sheets and information about different healthcare conditions and other needs. This helped provide staff with guidance about best practice.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The staff had undertaken training to understand about the Mental Capacity Act 2005. They were able to explain how they ensured people were enabled to make choices and consent to their care.

The provider undertook assessments of people's mental capacity when needed. These took account of different decisions. There was clear information about how and when people could make decisions. There was also information about people's legal and informal representatives who would need to be consulted when making decisions in their best interests.

People told us they were asked to consent to their care. They said they were offered choices by staff, and these were respected