We carried out a review of the data available to us about Care Quality Services North East on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Quality Services North East, you can give feedback on this service.
Allied Health-Services LTD Durham is a domiciliary care agency providing personal care to people in their own home. The service provides support to people, including children, with physical disabilities, sensory impairments and mental health support needs. At the time of our inspection there were 11 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were happy with the support they received and spoke positively about staff. Relatives said staff were caring and kind. People were supported to express their views on the service.
Risks to people were assessed and action taken to keep them safe. Medicines were safely managed. Staffing levels were monitored to ensure people received safe and consistent support. The provider had effective infection prevention and control systems in place.
Staff received regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Staff worked effectively with external professionals to ensure people received the support they wanted and needed.
Support was personalised and based on people’s assessed needs and preferences. Systems ensured staff were informed of any changes in people’s needs or choices. Staff were effective at communicating with people and helping them make their voice heard.
Systems were in place to monitor and improve standards at the service. Feedback was sought and valued. The provider promoted continuous learning and development.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 February 2021 and this is the first inspection.
The last rating for the service at the previous premises was good, published on 2 March 2020.
Why we inspected
The service was inspected to give it a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.