Pick Up Pharmacy Clinic Room Also known as HSIP at am

Updated 17 May 2023

Background to Pick Up Pharmacy Clinic Room

Pick Up Pharmacy Clinic Room operates from a rented high street pharmacy consultation room located at 20-21 Broadway Parade, Coldharbour Lane, Hayes UB3 3HF. The service is provided by HSIP Ltd who employ two clinical pharmacists working Monday to Friday 9:00am to 5:00pm. Patients are referred from a private doctor service, a third party online phlebotomy service or attend the service on a walk in basis. Pick Up Pharmacy Clinic Room is a low volume service currently seeing less than five patients per month.

Pick Up Pharmacy Clinic Room is registered with the Care Quality Commission to carry out the regulated activities of Treatment of disease, disorder or injury and Diagnostic and screening procedures.

Updated 17 May 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Pick Up Pharmacy Clinic Room is a phlebotomy service operated by HSIP Ltd (phlebotomy is the process of using a needle to take blood from a patient’s vein, with this blood sample then being sent to an off-site laboratory for testing). Patients are referred from a private doctor service, a third party online phlebotomy service or physically attend the service on a walk in basis. Pick Up Pharmacy Clinic Room is a low volume service currently seeing less than 5 patients per month.

Pick Up Pharmacy Clinic Room has a Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We carried out an announced comprehensive inspection at Pick Up Pharmacy Clinic Room on 20 February 2023 as part of our inspection programme.

Our key findings were:

• We saw isolated instances where blood test results for walk in patients were interpreted and fed back by a pharmacist as opposed to a medical doctor. When we highlighted risks, leaders told us the service would immediately cease this approach and that doctor led medical interpretation would be undertaken for all test results received by the service.
• There were clearly defined and embedded systems and processes to keep patients safe and safeguarded from abuse.
• The service was tailored to meet patients’ needs and delivered in a way to ensure flexibility, choice and continuity of care.
• We saw evidence of quality improvement activity. For example, NHS quality improvement tools had been used to improve patient safety.
• Governance arrangements supported drove the delivery of high-quality person-centred care.

The areas where the provider should make improvements are:

• Take action to undertake periodic water temperature monitoring.
• Take action to ensure that annual basic life support training is up to date.
• Take action to amend its statement of purpose document to ensure it reflects current activity.
• Take action to review arrangements for contracting locum pharmacists.