We carried out a review of the data available to us about Real Life Options - South Tyneside on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Real Life Options - South Tyneside, you can give feedback on this service.
About the service
Real Life Options – South Tyneside is a ‘supported living’ service providing personal care to people with a learning disability and/or autism living in a bungalow with six bedrooms. The service was supporting six people with personal care at the time of our inspection.
People’s experience of using this service and what we found
Right Support
¿ People felt comfortable, settled and able to do what they wanted to do. They were encouraged to try new things. Staff helped people enjoy a good quality of life through personalised support and good planning.
¿ Staff advocated well for people and were proactive in identifying their changing needs.
¿ People experienced good health and wellbeing outcomes. Staff supported this through working with external health and social care professionals. Staff understood the principles of safe medicines administration and people benefitted from the registered manager’s understanding and application of STOMP (Stopping the Over-Medication of People living with Autism and/or a Learning Disability) principles.
Right Care
¿ Staff had the right skills and experience to help people live the life they wanted. Staff were given the time to understand people’s differing needs and levels of independence.
¿ People got on well with each other, and staff. People were protected from the risk of social isolation, having strong bonds with people they lived with and accessing the community much more following the pandemic.
¿ Staff communicated well with people, using body language, picture cards and other means.
¿ People achieved their goals. Support plans and risk assessments were person-centred and detailed.
¿ Staff worked well with external professionals to keep people safe. They had regular training on safeguarding and how to report concerns. The provider had additional oversight of incidents and accidents to ensure lessons could be learned.
Right culture
¿ The culture of the service was in line with the key principles of guidance such as Right Support, Right Care, Right Culture and STOMP. The registered manager led the service well. They were not on site full time as they were also leading another nearby service, but people received a consistency of support. Staff knew their roles well.
¿ There were good levels of staff continuity and a team approach in place to support people. People and those who knew them best were involved in decisions about their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support, Right care, Right Culture. This was a planned inspection based on when the service first registered with us.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.