Updated 27 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by one inspector.
Cliff Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Cliff Lodge is a care home without nursing care. CQC regulates both the premises and the care provided. During the inspection there was no one living at the service who received the regulated activity ‘personal care.’ This inspection looked at the environment and the providers processes and policies in place.
The service did not have a manager registered with the Care Quality Commission. This means the provider is legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
The inspection was carried out on the 1 February 2022. We gave the service one hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be in the office to support the inspection. We arranged to revisit the service on the 9 February 2022, this was arranged with the manager.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we had received about the service. We used this information to plan our inspection.
During the inspection
We looked at a range of policies and documentation, staffing records and personnel files. We spoke with six staff. This included the providers representative, the manager, a manager employed by the provider and two care staff.