Archived: CK2Care

CK2Care is a home care agency providing personal care to people living in their own homes. The service provides support to people living with dementia, people with physical disabilities, mental health conditions and sensory impairments. At the time of our inspection there were 40 people using the service.

People’s experience of using this service and what we found

Checks were carried out as part of staff recruitment, but some improvements were required. We have made a recommendation about recruitment practice. People and their relatives told us they felt safe. Staff were trained in safeguarding and knew how to report any concerns. Systems and processes were in place to safely manage and learn from any incidents. People received their medicines as prescribed. Infection prevention and control measures were effective.

People received an assessment of their needs and preferences and were supported by staff who knew them well. Staff received an induction, training, shadowing and supervisions. Support was provided to ensure people had enough to eat and drink. Proactive steps were taken to ensure people could access healthcare support. Staff understood how to give people choices and seek consent.

Staff were extremely caring and empathetic, with genuine relationships of trust built over time. There was a person-centred culture with compassion and kindness at the forefront. People were treated with dignity and respect, and their human rights upheld. Staff could signpost people to support networks for advocacy and information. Systems for managing visits ensured staff had time to provide a consistently caring service. People could depend on staff arriving as agreed, and this supported their independence.

Care was planned with people and their relatives to meet their preferences and needs. The service regularly monitored and anticipated people’s changing needs and responded in turn. Staff proactively supported people to maintain their interests, reducing the risk of social isolation. People told us they did not have cause to complain but were confident the provider would respond appropriately if they did. The service supported people reaching the end of their lives with sensitivity and dignity.

There was an open, inclusive and positive culture. Staff felt valued and supported in their roles, able to ask questions and develop their skills and confidence. The registered manager understood the duty of candour and their regulatory responsibilities. A range of checks and audits were carried out. The registered manager told us they were committed to continued refinement, improvement and embedding of systems and processes for governance and oversight. The provider worked with other health and social care professionals effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 March 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.