We carried out a review of the data available to us about Comfort Call - Sunderland on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Call - Sunderland, you can give feedback on this service.
Comfort Call - Sunderland is a domiciliary care service providing personal care. At the time of our inspection there were 216 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Most people and relatives gave positive feedback about the service and said they usually received their care when it was due. They especially praised the skills and abilities of the care staff and confirmed they felt safe.
Staff said they received good support and the training they needed. However, staff gave mixed responses about how manageable their rotas were.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safeguarding concerns, incidents and accidents were investigated. Where required, action was taken to help keep people safe. Medicines were managed correctly and staff followed good IPC practices. New staff were recruited safely.
People's needs had been assessed to determine their care package. This included looking at people’s religious, cultural and lifestyle needs. People were supported to have enough to eat and drink and to access other health services when needed.
Care plans were personalised and contained the information staff needed to support people appropriately. Complaints were investigated in line with the provider’s policies and procedures. This included identifying areas for improvement.
The provider had a structured approach to quality assurance which included various checks on people’s care. People, relatives and staff had opportunities to provide feedback, which the provider reviewed. The provider had developed a service improvement plans to help promote on-going development of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 March 2021 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.