We carried out a review of the data available to us about Altimate Care Services UK Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Altimate Care Services UK Ltd, you can give feedback on this service.
Altimate Care Services UK Ltd is a domiciliary care agency and is based in the London Borough of Havering. The service provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe when staff visited them. There were systems to reduce the risk of abuse and to assess and monitor potential risks to people who used the service. The recruitment procedures were thorough with appropriate checks undertaken before new staff members started working for the service. There were enough staff to meet their care and support needs. The provider had a system in place to record and monitor accidents and incidents. Medicines were managed in a safe way. People were protected from the risks associated with the spread of infection.
Systems were in place to assess people’s needs before they started to use the service. Newly appointed staff completed an induction programme which included attending some training and shadowing experienced colleagues. Staff received regular training, and this equipped them to undertake their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements.
Staff had a good knowledge of people they supported and respected their privacy and dignity. They promoted people’s independence. The provider was committed to challenging any form of discrimination it encountered. People were treated equally regardless of their abilities, background, lifestyle, values, beliefs, and their cultures were respected. Staff were aware of the importance of confidentiality and to whom they could share confidential information with.
People received care and support in accordance with their preferences, interests and diverse needs. People’s communication needs were assessed and information on how to communicate with them was included in their care plans. The provider had a complaints policy in place which provided a clear process to record and investigate any complaints received.
The provider was aware of when the CQC should be informed of events and incidents that happen within the service and the responsibilities of being a registered provider. Staff were aware of their responsibilities in ensuring the quality of the service was maintained. The provider had links with the wider community in order to help ensure a joined-up approach to people's support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 February 2021 and this was the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.