We carried out a review of the data available to us about Edmar Recruitment Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Edmar Recruitment Services Ltd, you can give feedback on this service.
About the service
Edmar Recruitment Services is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years old, people living with dementia, people living with physical disabilities, people living with a mental health condition, and people living with a learning disability or autistic spectrum disorder.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 2 people being supported with the regulated activity of personal care.
People’s experience of using this service and what we found
Right Support:
Relatives shared positive comments about the care and support provided. These comments included, “All staff go above and beyond what is required, and nothing is too much bother. Staff take time to get to know people and their families. They are like a family friend.” Other comments included, “They are not just professionals but also caring human beings.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were motivated and passionate about providing care which was person centred.
Right Care:
People received care which was kind, sensitive and dignified. Staff completed a robust induction which prepared them for their role. This included a blend of online and face to face training, a period of shadowing of experienced staff and time spent familiarising themselves with the service policies, processes, and procedures. People received care at the time which they required it.
Right Culture:
Relatives felt the registered manager was approachable and accessible at all times. People and relatives had been provided information informing them how to contact the service in an emergency and out of hours.
The complaints process was shared with all people, their families and staff when starting with the service. Relatives told us they were very happy with the service but felt confident should they have concerns these would be dealt with promptly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 February 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.