We carried out a review of the data available to us about Sentimex Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sentimex Care, you can give feedback on this service.
Sentimex Care is a domiciliary care agency. The service provides personal care to adults, some of whom may be living with dementia and mental health conditions. At the time of our inspection there were 17 people using the service.
People’s experience of using this service and what we found
Systems and processes were followed to help ensure people received safe care and protection from unavoidable harm and the risks of abuse. Risks, including those from medicines and infection, were identified and actions were in place to help manage these and promote people’s safety. Systems were in place to ensure any lessons learnt were identified when accidents or incidents occurred. There were enough staff to provide care to people. Recruitment processes had been followed to help check that staff were suitable to work at the service.
Assessments were completed so people’s health and care needs and their preferences were clearly identified. People’s equality and diversity needs were considered and understood. Staff were supported to have the skills, knowledge and experience to help provide people with effective care. Care plans and risk assessments were in place where people received care with their nutrition and hydration. People were supported to access the healthcare services they needed in order to live healthier lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by polite and friendly staff. People and when appropriate, their relatives, were involved in their care decisions. Staff took actions to promote people’s privacy, dignity and independence.
People received responsive and personalised care from staff that knew their preferences, communication needs and understood what was important to people. People’s needs were kept under review and care was changed to meet any new needs. People’s goals and outcomes were known and worked towards. Processes were in place to respond to any complaints or issues raised. Where people required care at the end of their lives this was provided and planned with people.
There was a positive person-centred culture at the service. People’s views and feedback were actively encouraged and used to see how improvements could be made. Audits and checks were completed to help ensure the quality and safety of services and support continuous learning. Positive working relationships were in place with other professionals and services involved in people’s care.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 19 March 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.