Best Choice Global

Best Choice Global Ltd is a domiciliary care service providing care and support to people living in their own homes in the Sheffield area. At the time of our inspection there was one person using the service.

People’s experience of using this service and what we found

The service did not have a registered manager. There had not been a manager registered with the Care Quality Commission since June 2021. Risks to people safety and welfare were identified and managed. Medicines were managed effectively, and the provider ensured all infection control measures were followed by staff.

Safe staff recruitment processes were in place to ensure staff were trained, experienced and safe to provide personal care. There were enough staff at the service and the management team ensured staff were supported to deliver effective care.

Staff treated people with respect and upheld their privacy and dignity. Relatives described staff as kind and caring and were satisfied their family members were in safe hands. Staff understood how to recognise signs of abuse and understood the actions needed to keep people safe.

Care plans contained detailed risk assessments. Risks to people's health and wellbeing were assessed and risks mitigated. Environmental assessments were also in place, which identified and reduced any environmental risks to people and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice.

People and relatives who used the service were happy with the care and support they received. Audits and checks of documents and systems helped ensure continuous learning and improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 24 February 2021. This was the service’s first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.