16 May 2022
During a routine inspection
Covenant Healthcare Limited (trading as Heritage Healthcare Coventry) is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults, older people, people with dementia, people living with physical disabilities, autistic people and people living with sensory disabilities. At the time of our inspection the service was supporting 11 people who were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Some risks were identified and gave staff the information that they needed to keep people safe from risks of harm or injury. Other potential risks were either not assessed or not mitigated.
Information in people’s plans of care was sometimes contradictory and this posed potential risks of harm to people. This included information about medication dosage administration and people’s individual support needs.
Quality checks were undertaken but were not always effective in identifying where improvements were needed.
Important information about specific incidents had not been shared with us by the registered manager as legally required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, the use of generic templates for mental capacity assessments meant recorded information was not always accurate about the person.
People and their relatives were satisfied with the care and support they received and shared positive feedback about staff.
Staff were recruited in a safe way and received an induction and training to give them the skills they needed to support people.
There had been no missed care calls to people. People and their relatives felt safe with staff in their homes and protected from the risks of abuse.
People and their relatives described staff as kind and caring toward them. Some people had verbal communication difficulties and systems were in place to facilitate effective communication and respond to people’s individual communication needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 February 2021 and this is the first inspection.
Why we inspected
This was a planned inspection of this newly registered service.
Enforcement
We identified breaches in relation to the safe care and treatment of people and governance of the service.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider, Local Authority and local Clinical Commissioning Group to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.