We carried out a review of the data available to us about Ings Plus on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ings Plus, you can give feedback on this service.
About the service
Ings Plus is a supported living service providing personal care to eight people in six addresses. Support is primarily provided to people with learning disabilities and autistic people. People live in individual or shared houses within the community. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
The provider's quality assurance systems were not always effective in identifying and addressing issues.
People had a choice about their living environment and were able to personalise their homes.
People were supported to have the maximum possible choice, control and independence and they had control over their own lives. People chose how to spend their day and staff encouraged people to make their own decisions.
People were supported by staff to pursue their interests. One person told us about their interests and future goals. Another person told us about their training delivery course, they were proud of their achievements.
Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
Staff communicated effectively with people. Staff told us how best to communicate with people and how to adapt to enable people to participate fully in the conversation.
People accessed specialist health and social care support in the community. Staff supported people to play an active role in maintaining their own health and wellbeing.
Right Care
People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
The service had enough appropriately skilled staff to meet people's needs and keep them safe. Staff had been recruited safely and all relevant pre-employment checks had been taken.
People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. Documents were printed in easy read formats and each person had a communication passport.
People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
Right culture
The provider had restructured the management team. As part of the changes, local managers were more visible. This helped reduce the risks of closed cultures. The management team were passionate about creating a culture where people's wishes, needs and rights were at the heart of the service.
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff told us their main reasons for working was to enable people to be independent and live fulfilling lives.
People's quality of life was enhanced by the service's culture of improvement and inclusivity. People were actively encouraged to be involved in the community. The location of the homes were within an easy walk of local amenities.
Rating at last inspection
The last rating for this service under the previous address was Good (published 2 October 2019).
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
We have found evidence that the provider needs to make improvements.
You can see what action we have asked the provider to take at the end of this full report.
Enforcement and Recommendations
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
We have made a recommendation in relation to governance systems.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.