We carried out a review of the data available to us about FLAMELILY CARE LTD-T/A Civility Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about FLAMELILY CARE LTD-T/A Civility Care, you can give feedback on this service.
Flamelily Care Ltd is a domiciliary care agency providing personal care to 1 person at the time of the inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risks associated with people’s care and support had been identified and were being monitored.
People were safeguarded from the risk of abuse. Staff received training in safeguarding and could explain what action they would take if they suspected abuse was taking place. People told us they were safe.
Suitable polices and procedures were in place to safely manage medications, accidents and incidents.
The service had recruitment processes in place to ensure suitable staff were employed.
Right Care:
Care was personalised and responsive to people’s needs. People who used the service were involved in planning their care. Family members were complimentary about the staff. Staff members demonstrated a good understanding of the people they support and the importance of person centred care.
Right Culture:
Staff recognised when people needed support from other services, and they sought advice and assistance if they were concerned about people’s health. People were supported by a consistent staff team who knew them well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.