We carried out a review of the data available to us about NDH Care (LEICESTER) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about NDH Care (LEICESTER), you can give feedback on this service.
NDH Care (LEICESTER) is a domiciliary care service. They provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 125 people were receiving personal care. The service was providing personal care to people in supported living.
People’s experience of using this service and what we found
People received safe care and support. Staff were trained and aware of their responsibilities to protect people from abuse and avoidable harm. People's care needs and risks were assessed, managed and monitored. Care plans provided staff with guidance to follow to reduce risks.
People were safely supported with their medicines and their dietary needs were met. Staff supported people to live healthier lives and access healthcare services.
People were supported by staff who had undergone a robust recruitment process. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
There were sufficient staff to meet people's needs. People and relatives told us they had the same staff team support them. They spoke of the reliability of the service, and the kind and caring attitude of staff and management.
Systems were in place to ensure staff were trained in infection prevention and control procedures to prevent the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and staff worked well with external agencies and health and social care professionals, to meet people’s ongoing care needs. The provider had an end of life policy and procedure in place and staff were trained in this area.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Staff promoted people's independence. People maintained meaningful relationships with family and friends, and were provided with social support where this was part of their package of care.
Complaints procedures were in place. People and relatives knew how to complain and were confident their concerns would be acted on.
People's views about their care was sought through reviews and telephone surveys, which were analysed and used to make improvements. Satisfaction surveys were due to be sent to people, relatives, staff and external professionals and the results would be analysed and used to drive improvements.
The service was well managed. Effective systems and processes were in place to continually review, monitor and improve quality and safety. Systems were in place to ensure staff were supported, supervised and kept their training up to date. The service worked in partnership with outside agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 February 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.