We carried out a review of the data available to us about Apex Prime Care - Campbell Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Apex Prime Care - Campbell Place, you can give feedback on this service.
Apex Prime Care - Campbell Place is an extra care service, providing personal care to people. People live in their own housing association flats and there are some shared facilities. The shared facilities include, a bistro, a large lounge, activity rooms and gardens.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 33 people were receiving personal care.
People’s experience of using this service and what we found
Staff had received appropriate training and guidance to enable them to safeguard people from the risk of abuse. The provider had worked with the housing provider, to ensure fire safety actions were completed. Staff assessed and managed potential risks to people, whilst respecting their rights. There were sufficient staff to meet people’s needs. People received their medicines safely. People were protected against the risks of contracting an infection.
People’s needs were comprehensively assessed and their care was planned and provided by staff in accordance with legislation and best practice guidance. People were cared for by appropriately trained and skilled staff. Staff supported people to eat and drink where required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Staff treated people with kindness, respect and compassion. People were supported to express their views and to be involved in decisions about their care. Staff ensured people’s privacy, dignity and independence were maintained.
People received responsive care which was planned with them, in order to meet their care needs, including at the end of their lives. People were able to attend activities within the service or access the local community.
People, relatives, professionals and staff said the service was well-run. Processes were in place to enable people to raise any complaints and these were investigated and acted upon. People and staff were engaged with the service and their feedback was sought. The registered manager monitored the quality of the service provided. Staff worked collaboratively together and with a range of external professionals and agencies to support all aspects of people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 March 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.