We carried out a review of the data available to us about Apex Prime Care - Place Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Apex Prime Care - Place Court, you can give feedback on this service.
Apex Prime Care – Place Court is an extra care service. The service provides personal care support to people living at Place Court. People live in their own flats with some shared facilities.
Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided. At the time of our inspection there were 21 people receiving personal care.
People’s experience of using this service and what we found
People were very happy with their experience of the service. They told us the service was “very good, no problems” and they would recommend Place Court. One person said, “The best thing is everything. I am totally happy with the care.”
The provider had processes in place to manage risks, including risks arising from the COVID-19 pandemic. There were sufficient staff to support people safely. There were suitable processes to manage people’s medicines, and to protect people from the risk of abuse or poor care.
People received care and support that was effective, based on detailed assessments and care plans, and delivered by staff with the necessary skills and training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported in a caring way. The service focused on people’s independence and dignity. People were respected as individuals. There were good relationships between people and their care workers.
People received responsive care. There were processes in place to make sure people received care according to their agreed plans, needs and preferences. People’s support included help with hobbies and interests, and social events.
The service people received was well led. The service focused on person-centred care and good outcomes for people. There were effective systems in place to manage the service, improve the quality of care people received, and support staff to deliver high quality care.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection:
We registered this service on 18 March 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.